What happens when your “smart” lock gets…well, locked. That’s what some customers of a Colorado, US-based company found, much to their consternation.
Over the weekend, the company LockState’s Twitter feed was full of comments from irate customers who were suddenly unable to lock or unlock their doors normally. Complicating the matter: the affected LockState model—the RemoteLock 6i—is included in an Airbnb partnership called Host Assist. That left many hosts unable to remotely control their locks.
Here’s the reply LockState gave to such customers:
We notified you earlier today of a potential issue with your LS6i lock. We are sorry to inform you about some unfortunate news. Your lock is among a small subset of locks that had a fatal error rendering it inoperable. After a software update was sent to your lock, it failed to reconnect to our web service making a remote fix impossible. In order to fix your lock, there are two options:
Option 1
The back portion of the lock will need to be returned to LockState so that the software on the lock can be updated. Total time to fix and return: 5-7 days
Option 2
LockState can ship a replacement interior lock for you to replace. You can then send the faulty lock back to Lockstate. Total lead time: 14 – 18 days.
Image Credit: LockSmart